FAQs

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Q: Where does Sunspots operate?

A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho and Hawaii. Coming on line are British Columbia, Oregon and other great destinations. Local managers provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: Why aren't guest's allowed to check-in early?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take many hours to make a place spic and span. It isn't always possible to start the cleaning process on time, so housekeepers need every minute get a unit clean before its scheduled check-in time. Guests who arrive early disrupt the cleaning process. In fact, housekeepers are not allowed to continue cleaning if a guest arrives early and enters the property.

Q: How do I purchase a Vacation Rental Insurance Plan?

A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.

Q: What will be reimbursed for if I have to cancel my trip?

A: You will reimbursed for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the reasons listed in your Policy or Certificate.

Q: What should I do if I have to cancel my trip?

A: First, you should notify your vacation rental company. Then call your insurer to request a claim form.

Q: When do I have to pay for the insurance?

A: We recommend you pay for the insurance at the time of deposit, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.

Q: Are Sunspot vacation rental homes timeshares?

A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No sales pitches.

Q: What is Sunspots?

A: Our network is unlike any other. Most lodging companies are either some big corporation a long way from their properties or very small operators without many resources. Sunspots, on the other hand, is a network of individually owned local managers who use the Sunspots Network to handle the 101 Marketing, Advertising and Administrative details so necessary to quality lodging.

Each Management Member is required to attain some pretty stiff requirements on cleaning, maintenance and guest services. Everyone in the group has your best interests at heart.